| Easy to use and updated website |
% of satisfied passengers |
2018 Target |
90.0% |
90.0% |
90.0% |
|---|
| 2018 Result |
94.8% |
96.1% |
87.8% |
|---|
| Perception of the efficacy of the operative information points |
% of satisfied passengers |
2018 Target |
95.0% |
95.0% |
95.0% |
|---|
| 2018 Result |
98.0% |
95.3% |
97.5% |
|---|
| Perception of the clarity, comprehensibility and effectiveness of internal signage |
% of satisfied passengers |
2018 Target |
95.0% |
92.0% |
95.0% |
|---|
| 2018 Result |
98.8% |
98.3% |
95.6% |
|---|
| Perception of the professionalism of staff (info point, security, etc.) |
% of satisfied passengers |
2018 Target |
95.0% |
95.0% |
95.0% |
|---|
| 2018 Result |
98.8% |
98.7% |
97.2% |
|---|
| Overall perception of the efficacy and accessibility of public information services (monitors, announcements, internal signage etc.) |
% of satisfied passengers |
2018 Target |
95.0% |
93.0% |
95.5% |
|---|
| 2018 Result |
99.2% |
98.7% |
98.7% |
|---|
