Periodic Sustainability Plan |
Group |
Direct impact |
N/A |
Increase in air connectivity |
Group, Airport operators |
Direct and indirect impact |
Market presence |
Quality of the customer experience in the terminals |
Group, Airport operators |
Direct impact |
Business continuity and emergency management |
Service quality |
Reduced mobility passenger services offer |
Promotion of sustainable accessibility to the airports |
Group, Airport operators, Public Administration |
Indirect impact |
Ground travel connections |
Strategic orientation to the creation of long-term value |
Group |
Direct impact |
Economic performance |
Indirect economic impacts |
CO2 emissions reduction |
Group |
Direct and indirect impact |
Emissions |
Occupational Health & Safety |
Group |
Direct impact |
Occupational Health and Safety |
Local area involvement on infrastructural projects |
Group, Public Administration |
Direct and indirect impact |
Indirect economic impacts |
Local communities |
Employees dialogue/involvement |
Employees |
Direct impact |
Employment |
Labor/management relations |
Diversity and equal opportunities |
Quality and innovation in the shopping experience |
Group, Airport operators |
Direct and indirect impact |
Service quality |
Employees training/empowerment |
Employees |
Direct impact |
Training and education |
Eco-sustainable construction methods |
Group |
Direct and indirect impact |
Procurement practices |
Supplier environmental assessment |
Supplier social assessment |
Containment of land consumption |
Group, Airport operators |
Direct and indirect impact |
Water |
Biodiversity |
Effluents and waste |
Energy efficiency measures |
Group |
Direct impact |
Energy |
Containment of noise impact |
Group |
Direct impact |
Noise |
Customer health and safety |
Transparent communications to stakeholders |
Group |
Direct impact |
N/A |
Environmental criteria for aviation charges |
Group, CNA |
Direct and indirect impact |
N/A |
Corporate culture inspired by ethical values |
Group |
Direct impact |
Anti-corruption |