| Indicator | Measurement unit | Malpensa T1 | Malpensa T2 | Linate | |
|---|---|---|---|---|---|
| Perception of the clarity, comprehensibility and effectiveness of external signage | % of satisfied passengers | 2018 Target | 93.0% | 93.0% | 91.0% |
| 2018 Result | 98.2% | 98.3% | 96.2% | ||
| Perception of the adequacy of airport-city connections | % of satisfied passengers | 2018 Target | 93.0% | 93.0% | 91.0% |
| 2018 Result | 97.4% | 98.2% | 94.5% |
Source: SEA, Doxa
We are required to support and promote action plans for the upgrading of road and rail connections to and from the airports, in synergy with the relevant institutional bodies. Malpensa Airport can be reached via Milan’s Cadorna railway station using the ‘Malpensa Express’ train service, with travel times of around 29 minutes and a frequency of every 30 minutes or using the Trenitalia service (arriving in Gallarate and continuing by bus or taxi). Road accessibility is guaranteed by the state road SS 336 (via the Busto Arsizio exit of the A8 motorway) and by the highway that connects to the A4 Turin to Milan motorway (via the Marcallo Mesero exit). Between the two Malpensa terminals, besides the free shuttle service, a rail connection has just begun operation. Linate airport, very close to the city of Milan, is connected to the city center by a city bus and by shuttle with Central Station and Malpensa airport.