Sustainability Governance
 |
Build resilient infrastructure and promote inclusive and sustainable industrialization and foster innovation |
| Objective description | Timeline | Status |
|---|---|---|
| Assignment to the Control and Risk Committee of powers to deal with issues relating to sustainability | 2018-2019 | Reached |
| Achievement of ISO 37001 certification - anti-corruption management system | 2018 | Reached |
| Deep review of the Materiality Matrix | 2018 | Reached |
Source: SEA
Management efficiency and productivity
 |
Ensure access to economic, reliable, sustainable and modern energy systems for all |
| Objective description | Objective | Status | ||
|---|---|---|---|---|
| Linate | Malpensa | Linate | Malpensa | |
| Electricity savings (KWh_year/m3) | 2018: 44.2 | 2018: 40.6 | In valutazione | In valutazione |
| Thermal-refrigeration savings (KWh_year/m3) | 2018: 44.3 | 2018: 75.3 | In valutazione | In valutazione |
Source: ENAC-SEA Regulatory Agreement
|
Build resilient infrastructure and promote inclusive and sustainable industrialization and foster innovation |
| Objective description | Objective | Status | ||
|---|---|---|---|---|
| Linate | Malpensa | Linate | Malpensa | |
| Total annual water consumption savings (m3_year/WLU) | 2018: 157.16 | 2018: 102.95 | Under assessment | Under assessment |
| Inclusion in contracts, with contractors, subcontractors and suppliers, of a clause on compliance with the SEA’s environmental policy and the criteria of the SEA Environmental Management System in cases of activities covered by the Planning Agreement (% of contracts with a clause/total contracts) | 2018: 10.00% | 2018: 10.00% | Under assessment | Under assessment |
Source: ENAC-SEA Regulatory Agreement
 |
Promote sustained, inclusive and sustainable economic growth, full and productive employment and decent work for all |
| Type of measure | Objective description | Timeline | Status |
|---|---|---|---|
| Part time over 60 | Introduction of a part-time measure dedicated to over 60s, of a voluntary nature and not involving additional expenses for the company. | 2018 | Concluded |
| Corporate policy definition for family & couple friendly holiday planning (e.g. compatible with school calendar) | Definition and dissemination of a corporate holiday policy favouring family quality time, for example, by granting partners, spouses and cohabitants employed in SEA with simultaneous leave, and families with children aged 6-14 with phased leave during school holidays, when requested by the parties concerned, and compatible with service requirements and applicable rotas. Naturally, if requested by the person(s) concerned and where compatible with service requirements and applicable rotas | 2018 | Concluded |
| Annual meeting planning for shift-work services | Introduction of off-line and on-line internal communication tools between large numbers of colleagues and shift-workers of the same department, aimed exchanging information on specific themes, events, issues and solutions. | 2018 | Concluded |
| Periodic team meetings for non-shift-workers | Introduction of off-line and on-line internal communication tools between large numbers of colleagues and non-shift-workers of the same department, aimed exchanging information on specific themes, events, issues and solutions | 2018 | Concluded |
| Intervention regarding middle management for the dissemination of a work-life balance culture | Organization of training events, initiatives and cultural awareness raising, addressed to ‘community of leaders’, on issues relating to a management of human resources better oriented to balancing work and private life. | 2018 | Concluded |
| Identification of Guidelines for growth in company | More analytical definition and communication of career development policies, favouring the formation of correct expectations regarding the possibilities for growth of part-time personnel. | 2018 | Concluded |
Source: SEA
Aviation Business Development
|
Build resilient infrastructure and promote inclusive and sustainable industrialization and foster innovation |
| Indicator | Objective | Status | ||
|---|---|---|---|---|
| Linate | Malpensa | Linate | Malpensa | |
| Waiting time for baggage x-ray (minutes waiting in 90% of cases)* | 2018: 7'20’’ | 2018: 7'30’’ | Under assessment | Under assessment |
| Airport operator delays (IATA Codes 19, 58, 85, 87) (no. of delays/total pax. departing flights) |
2018: 0.26% | 2018: 0.34% | Under assessment | Under assessment |
| 1st baggage return time from the aircraft block-on (minutes of waiting in 90% of cases) |
2018: 16'40’’ | 2018: 22'40’’ | Under assessment | Under assessment |
| Last baggage return time from the aircraft block-on (minutes of waiting in 90% of cases) |
2018: 23'40’’ | 2018: 35'40’’ | Under assessment | Under assessment |
| Misdirected bags due to malfunctioning of the Baggage Handling System (No. misdirected baggage units/1000 departing passengers) |
2018: 0.26 | 2018: 0.38 | Under assessment | Under assessment |
| Late flight departures due to goods handling (IATA Codes 21,22,23,24,25,26,27,28,29,38) (% of delays on total annual) |
- | 2018: 0.093% | Under assessment | Under assessment |
| Reliability of the baggage movement system (% time of functioning / operational hours of the airport) * |
2018: 99.63% | 2018: 99.75% | Under assessment | Under assessment |
* Indicators concerning both Terminal 1 and Terminal 2
Source: ENAC-SEA Regulatory Agreement
Quality and digitalization
|
Build resilient infrastructure and promote inclusive and sustainable industrialization and foster innovation |
| Indicator | Objective | Status | ||
|---|---|---|---|---|
| Linate | Malpensa | Linate | Malpensa | |
| Perception of the cleaning level and functionality of toilets (% of satisfied passengers) |
2018: 90.40% | 2018: 91.40% | Under assessment | Under assessment |
| Reliability of the passenger transfer system (% functioning time in the opening hours of the airport) |
2018: 97.84% | - | Under assessment | Under assessment |
| Perception of Passengers with Reduced Mobility (PRM) assistance (% of satisfied passengers) * |
2018: 90.00% | 2018: 91.00% | Under assessment | Under assessment |
| Taking charge of properly booked PRMs on arrival (% within 5 minutes of last passenger’s disembarkation) |
2018: 92.70% | 2018: 85.80% | Under assessment | Under assessment |
| Perception of the effectiveness and accessibility of internal signage, information and communications at Terminal 1 (% of satisfied passengers) |
2018: 98.70% | 2018: 98.70% | Under assessment | Under assessment |
| Overall perception of the comfort level at Terminal 1 (% of satisfied passengers) |
2018: 97.40% | 2018: 97.50% | Under assessment | Under assessment |
Source: ENAC-SEA Regulatory Agreement