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Make cities and human settlements inclusive, safe, resilient and sustainable |
| Material aspect | Objective description | Timeline | Status |
|---|---|---|---|
| Environmental criteria for aviation charges | Feasibility study for the development of a new tariff plan which also includes the Malpensa airport "noise" component among the variables. | 2019 | in progress |
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Build resilient infrastructure and promote inclusive and sustainable industrialization and foster innovation |
| Material aspect | Objective description | Timeline | Status | ||
|---|---|---|---|---|---|
| Linate | Malpensa | Linate | Malpensa | ||
| Quality of the customer experience in the terminals | Waiting time for baggage x-ray (minutes waiting in 90% of cases) | 2019: 7’10’’ 2020: 7’00’’ |
2019: 7’10’’ 2020: 7’00’’ |
in progress | in progress |
| Airport operator delays (IATA Codes 19.58.85.87) (no. of delays/total pax. departing flights) | 2019: 0.24% 2020: 0.22% |
2019: 0.32% 2020: 0.30% |
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| 1st baggage return time from the aircraft block-on | 2019: 16'30’’ 2020: 16'20’’ |
2019: 22'30’’ 2020: 22'20’’ |
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| Last baggage return time from the aircraft block-on | 2019: 23'30’’ 2020: 23'20’’ |
2019: 35'30’’ 2020: 35'20’’ |
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| Misdirected bags due to malfunctioning of the Baggage Handling System | 2019: 0.25 2020: 0.24 |
2019: 0.36 2020: 0.32 |
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| Late flight departures due to goods handling (% delays of annual total) | - | 2019: 0.091% 2020: 0.090% |
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| Reliability of the baggage movement system | 2019: 99.64% 2020: 99.65% |
2019: 99.76% 2020: 99.77% |
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