Non-aviation services provided to passengers in 2018 also brought extremely positive results, achieving targets in almost all cases.
Indicators of additional services
| Indicatore | Unità di misura | Malpensa T1 | Malpensa T2 | Linate | |
|---|---|---|---|---|---|
| Compatibility of bar opening hours with airport opening hours | % of arriving/departing passenger flights compatible with the bar opening hours in the respective areas | 2018 Target | 100.0% | 100.0% | 100.0% |
| 2018 Result | 100.0% | 99.0% | 99.0% | ||
| Perception of shop and newsstand availability, quality & prices | % of satisfied passengers | 2018 Target | 91.0% | 91.0% | 91.0% |
| 2018 Result | 97.8% | 96.4% | 94.5% | ||
| Perception of the availability, quality and prices of bars and restaurants | % of satisfied passengers | 2018 Target | 78.0% | 70.0% | 71.0% |
| 2018 Result | 94.6% | 88.1% | 89.8% | ||
| Perception of the availability of drink and snack distributors, where present | % of satisfied passengers | 2018 Target | 90.0% | 90.0% | 90.1% |
| 2018 Result | 78.3% | 88.3% | 94.5% | ||
| Airports in numbers | T1 | T2 | Linate | ||
| Bag storage capacity (m2) | 130 | Not available | 107 | ||
Source: SEA, Doxa
16 The data in parts of the table labelled ‘Airports in figures’ refer to 2017 (Source: 2018 Service Charter).