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- Business Model and lines
- Our people
- Appendix: Other Sustainability performances
- Classification of suppliers based on CSR criteria
- Purchasing policy
- Supply chain management
- Quality of aviation services provided to passengers¹⁵
- Travel safety and personal security indicators
- Comfort indicators during time at the airport
- Cleaning and hygienic conditions indicators
- Indicators of additional services
- Indicators of modal integration
- Certified management systems
- Our environmental and energy policy
- Internal control system
- Strategy drivers
- CSR strategy and sustainable governance model
- Master Plan Guidelines
- Our development plans: the 2030 Malpensa Master Plan
- Main project contents
- Our development plans: the 2030 Linate Master Plan
- Engagement policies
- Investments in Corporate Citizenship
- A social investment model involving our employees: The Social Challenge
- Corporate Citizenship Policy
- From grants to investments in social entities: the impact investing projects
- The socio-economic impact of our airports
- Direct socio-economic impact of Malpensa airport
- Direct socio-economic impact of Linate airport
- Energy consumption
- Water consumption
- Discharges and spills
- CO₂ Emissions
- Noise emissions
- Organizational management
- Empowerment policies
- Aviation Safety
- Accessibility to current and future airports
- Non-aviation customer profile
- Public sales points
- Food & Beverage
- Retail
- Parking
- Commercial offer quality
- Quality of Non-Aviation services provided to passengers¹⁶
- Aviation customer profile
- Principal Cargo airlines
- Principal passenger airlines operating at Linate
- Principal passenger airlines operating at Malpensa
- Future objectives
- Ethics and Diamond of Values
- How we cultivate excellence in our processes
- Development of investments
- Investments in Malpensa airport
- Investments in Linate airport
- Stakeholder engagement
- Land consumption
- Socio-environmental project implications
- Connectivity
- Economic Performance of the Non-Aviation Business
- Quality of Non-Aviation services provided to passengers¹⁷
- People management policies