Sustainability Report 2018
  • 15Toggle submenu (Who we are and what we do)Who we are and what we do
    • Letter to Stakeholders
    • Methodological note
    • Who we are and what we do
    • Mission
    • Ownership
    • Business Model and lines
    • Organizational structure
    • SEA Group Airport System
    • 5Toggle submenu (Market overview)Market overview
      • Global air transport performance
      • European airport performances
      • Italian airports traffic performance
      • European air transport market development
      • 5Toggle submenu (Our airports' competitive positioning)Our airports' competitive positioning
        • Catchment area
        • Capacity
        • Air transport supply
        • Direct and indirect competition
        • Accessibility to current and future airports
    • 6Toggle submenu (Governance)Governance
      • Board of Directors
      • Internal Committees to the Board of Directors
      • Board of Statutory Auditors
      • Systems of powers and duties
      • Remuneration of management
      • Internal control system
    • 7Toggle submenu (Future objectives)Future objectives
      • Sustainability Governance Objectives
      • Quality of the management and development of capital infrastructure
      • Aviation Business Development
      • Growth Non-Aviation Business
      • Quality and digitalization
      • Management efficiency and productivity
      • Report on objectives outlined in 2017
    • Appendix: Other Sustainability performances
    • Analysis of scope of material topics and reconciliation with GRI Standards
    • GRI Content Index
    • Auditor's Report
  • 8Toggle submenu (Integrating sustainability into the business)Integrating sustainability into the business
    • 3Toggle submenu (Sustainable development governance)Sustainable development governance
      • Socio-economic ecosystem
      • CSR strategy and sustainable governance model
      • Strategy drivers
    • 4Toggle submenu (Ethics and Diamond of Values)Ethics and Diamond of Values
      • What is its role?
      • How was this achieved?
      • Diamond of Values
      • 4Toggle submenu (Integrated Decision-making)Integrated Decision-making
        • Developing Sustainability Culture
        • Ongoing Values
        • Mind the Future Lab
        • Integrated Thinking Lab
    • 2Toggle submenu (How we set the priorities of our commitments: the materiality matrix)How we set the priorities of our commitments: the materiality matrix
      • What is materiality?
      • How did we create the materiality matrix?
    • 2Toggle submenu (How we manage the main key non-financial risks)How we manage the main key non-financial risks
      • The Risk Management Model
      • Main non-financial risk factors of the SEA Group
    • 3Toggle submenu (How we cultivate excellence in our processes)How we cultivate excellence in our processes
      • Our environmental and energy policy
      • Certified management systems
      • European green innovation projects
    • 3Toggle submenu (Stakeholder Evaluation)Stakeholder Evaluation
      • The stakeholders view of SEA
      • Factors affecting reputation
      • Management quality
    • 4Toggle submenu (Our corporate citizenship policy)Our corporate citizenship policy
      • Corporate Citizenship Policy
      • Investments in Corporate Citizenship
      • A social investment model involving our employees: The Social Challenge
      • From grants to investments in social entities: the impact investing projects
    • 2Toggle submenu (The socio-economic impact)The socio-economic impact
      • The value generated and distributed to our stakeholders
      • 2Toggle submenu (The socio-economic impact of our airports)The socio-economic impact of our airports
        • Direct socio-economic impact of Malpensa airport
        • Direct socio-economic impact of Linate airport
  • 4Toggle submenu (Impact of the management and development of the capital infrastructure)Impact of the management and development of the capital infrastructure
    • 2Toggle submenu (Development of investments)Development of investments
      • Investments in Malpensa airport
      • Investments in Linate airport
    • 3Toggle submenu (Our development plans: the 2030 Malpensa Master Plan)Our development plans: the 2030 Malpensa Master Plan
      • Master Plan Guidelines
      • Stakeholder engagement
      • Land consumption
    • 2Toggle submenu (Our development plans: the 2030 Linate Master Plan)Our development plans: the 2030 Linate Master Plan
      • Main project contents
      • Socio-environmental project implications
    • 6Toggle submenu (The environmental externalities of our airports)The environmental externalities of our airports
      • CO₂ Emissions
      • Air quality in the Malpensa area
      • Air quality in the Linate area
      • Noise emissions
      • Discharges and spills
      • Aviation Safety
  • 4Toggle submenu (Value generated by the aviation business)Value generated by the aviation business
    • 3Toggle submenu (Aviation customer profile)Aviation customer profile
      • Principal passenger airlines operating at Malpensa
      • Principal passenger airlines operating at Linate
      • Principal Cargo airlines
    • Economic Performance of the Aviation Business
    • 4Toggle submenu (Competitive performance of the Aviation Business)Competitive performance of the Aviation Business
      • Passenger traffic
      • Passenger flight punctuality
      • Cargo traffic
      • Connectivity
    • 3Toggle submenu (Quality of aviation services provided to passengers)Quality of aviation services provided to passengers
      • Service regularity indicators
      • Assistance service indicators
      • Customer information service indicators
  • 3Toggle submenu (Value generated by the non-aviation business)Value generated by the non-aviation business
    • 3Toggle submenu (Non-aviation customer profile)Non-aviation customer profile
      • Public sales points
      • Food & Beverage
      • E-Commerce
    • 2Toggle submenu (Economic Performance of the Non-Aviation Business)Economic Performance of the Non-Aviation Business
      • Retail
      • Parking
    • Quality of Non-Aviation services provided to passengers
  • 4Toggle submenu (Value generated by quality and digitalization)Value generated by quality and digitalization
    • Passenger profile
    • 5Toggle submenu (Quality of Non-Aviation services provided to passengers)Quality of Non-Aviation services provided to passengers
      • Travel safety and personal security indicators
      • Comfort indicators during time at the airport
      • Cleaning and hygienic conditions indicators
      • Indicators of additional services
      • Indicators of modal integration
    • 2Toggle submenu (Customer satisfaction)Customer satisfaction
      • Best in Italy - Service Champions 2018/2019
      • Customer Relationship Management and Complaints Management
    • 5Toggle submenu (Digital Strategy for passengers)Digital Strategy for passengers
      • Social Networks
      • ChatBot
      • App
      • Website
      • IOT Strategy and Indoor Navigation
  • 3Toggle submenu (Management efficiency and productivity)Management efficiency and productivity
    • 4Toggle submenu (Organizational management)Organizational management
      • People management policies
      • Our people
      • Empowerment policies
      • Engagement policies
    • 3Toggle submenu (Management of environmental resources)Management of environmental resources
      • Energy consumption
      • Water consumption
      • Waste management
    • 4Toggle submenu (Supply chain management)Supply chain management
      • Purchasing policy
      • Classification of suppliers based on CSR criteria
      • Selection of suppliers
      • Supplier spin-off value generated
  • Annual report
  • Annual review
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Sustainability Report 2018
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    • IT
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  • seamilano.eu
Annual report Sustainability Report
2018
 
 
  • Who we are and what we do
  • Integrating sustainability into the business
  • Impact of the management and development of the capital infrastructure
  • Value generated by the aviation business
  • Value generated by the non-aviation business
  • Value generated by quality and digitalization
  • Management efficiency and productivity
  • Annual report
  • Annual review
Sustainability Report 2018 logo
    • IT
    • EN
  • seamilano.eu
Sustainability Report 2018
 
 

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  • Investments in Corporate Citizenship
  • A social investment model involving our employees: The Social Challenge
  • Corporate Citizenship Policy
  • From grants to investments in social entities: the impact investing projects

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