Future objectives

The sustainability objectives SEA intends to pursue in the short to medium term derive from three main sources:

• the evolution of sustainability strategy governance processes;
• the Regulatory Agreement - sub-period 2016 to 2020, signed with the Italian Civil Aviation Authority (ENAC) on November 26, 2015 for the area concerning environmental objectives and services quality;
• sustainable competitive performance quality innovation and improvement programs promoted by individual company departments and shared with the Sustainability Committee.

This formulation is preparatory to the future definition of a comprehensive and integrated Sustainability Plan in corporate strategy.

The following objectives were categorised in relation to their connection with:

• the business challenges included in the 2016-2021 Business Plan;
• the issues of the materiality matrix
• the Sustainable Development Goals

as shown in the table below.

Alignment between Business Challenges, Materiality Issues, SDGs and Sustainability Objectives

Strategic business challenges	Material aspect	SDGs
QUALITY OF THE MANAGEMENT AND DEVELOPMENT OF THE CAPITAL INFRASTRUCTURE	Eco-sustainable construction methods Containment and correct utilization of land consumption CO2 emissions reduction
BUSINESS DEVELOPMENT AVIATION	Environmental criteria for aviation charges Quality of the customer experience in the terminals
BUSINESS GROWTH NON-AVIATION	Quality and innovation in the shopping experience
EFFICIENCY AND PRODUCTIVITY	Employees dialogue/involvement Employees training/empowerment Energy effinciency measures
QUALITY AND DIGITALISATION OF PASSENGER SERVICES	Quality of the customer experience in the terminals