Appendix: Other Sustainability performances

Sustainable development governance

Public policy positions and participation

SEA is involved in the following national and/or international sector associations: 

Assaeroporti – Italian Association of Airport Managers, with the duty to protect and strengthen the position of airport managers, developing their functionality and interacting with the governing institutions to ensure the development of air transport. It also encourages collaboration between members in order to further the improvement of airport management procedures and techniques. 

Assoclearance - the Italian Association for the Management of Clearance and Slots, comprising airlines and Italian airport managers, with the duty to optimize distribution of time slots and allocate slots to airlines, taking account of demands and historical data.

Assolombarda – National Association of small, medium and large enterprises, with the scope to protect the interest of members in their dealings with external parties involved in fields such as the institutions, training, the environment and the region, culture, the economy, employment and civil society, making available a wide range of specialist services which contribute to business development.

ATAG Air Transport Action Group – Association which represents all actors involved throughout the air transport industry chain, in order to encourage communication between the various actors and promote sustainable air transport development.

UNIVA Varese – Association of companies within the Confindustria System, in order to encourage the development of provincial industry, promoting collaboration between businesses.

ACI Europe – Airport Council International – Association of European airports, which represents over 400 airports in 46-member countries. It guarantees effective communication and negotiation on legal, commercial, technical, environmental and passenger issues and other interests.

IGI – the Large Infrastructure Institute is a research center focused on public tender issues. The development of the public works market, which tends to favour the private financing of public works, has led to the institute extending its member base, with the entry of large motorway concession holders, airport bodies, banking institutes, Insurance Companies and business sectors complimentary to traditional contractors.

AIGI – Italian Association of Legal Counsel, with the scope to promote, train and develop legal councils and their role in Italy.

Environmental externalities relating to our airport activities

Financial implications for the activities related to climate change

SEA, for participation in the Airport Carbon Accreditation project and the reaching of “Neutrality”, supports the following costs:

Involvement costs in the ACA project and purchase of offsets (Euro)

Biodiversity

The protection of biodiversity and ecological diversity is of primary importance for sustainable development and in order to guarantee a proper balance between human activities and the natural environment. The SEA Group is mindful of its position within a green environment, particularly in relation to Malpensa, and this requires a close monitoring of the impact from business activities and a commitment to mitigating actions.

A number of areas surrounding the Linate airport are within the South Milan Agricultural Park (created by Law No. 24 of 23/4/1990), comprising a vast area which extends over nearly all of the southern half of the province of Milan. In addition, Forlanini Park, one of the major urban parks in Milan, and the Idroscalo lake adjoin the airport.

Malpensa airport is within the Valle del Ticino Regional Park. The Park spans ten of the eleven municipalities within the Malpensa Area Territorial Plan. The only municipality outside the park is Busto Arsizio.

The natural reserves of the park and the relative protected areas are concentrated within the valley of the river, beginning with the Villoresi and Naviglio Grande canals, far from the airport, separated by wooded areas alternated with protected cultivated zones of little natural value but of high ecological value, also for the lessening of the impact of the airport. The landscaped areas of the Park are located away from the airport, buffered by the residential areas of Somma Lombardo, Arsago Seprio and Casorate Sempione.

The scope of intervention of the Malpensa airport expansion project, described in the Master Plan, contains analysis concerning the vegetation and fauna quality.

In relation to the first aspect, the analysis may be summarized as follows:

• the presence of oak woods and high-quality heath, resulting from important natural formations and which represent approximately 45%;
• good quality pine forests, although with little coverage (0.6%);
• a significant presence of black locust and wild cherry trees, comprising approximately 40%, whose quality has been impacted by the general lack of natural flowers and the declining quality of the natural environment;
• finally, the remaining extension of the area is classifiable as of declining quality.

The fauna component analysis however, carried out in the expansion area of the airport, both in the regional parks of the Ticino valleys of Lombardy and Piedmont, reported in the area of intervention, 84 species of trees against 257 present at the parks, while amphibians, reptiles and mammals are not found.

The fauna species of interest in the intervention area are the red-backed shrike and the European nightjar, although the former in extremely reduced numbers, while the presence of the latter is only potential as generally documented.

The area of intervention also includes 8 other nesting species, of which none in Attachment 1 of Directive 2009/147/EC are within the endangered category of the IUCN Red List.

In particular:

• three species in Attachment II of Directive 2009/147/EC and in the Least Concern category of the UICN Red List (a pair of Common Wood Pigeons, a pair of Common Black Birds, a pair of Hooded Crows);
• six species not included in Directive 2009/147/EC in the Least Concern category of the IUCN Red List (a pair of Common Buzzards, two pairs of Common Swifts, four pairs of Nightingales, a pair of Common Black Birds, a pair of Melodious Warblers, a pair of White Throats, a pair of Chaffinches);
• a non-native species, introduced for hunting purposes, in the Black Threatened category of the IUCN Red List, not included in Directive 2009/147/EC (two pairs of Northern Bob Whites). 

In terms of the vegetation and eco-system aspects, the area of intervention directly concerns the habitats of conservational interest external to the Natura 2000 sites and indirectly a number of Natura sites nearby.

The habitats present in the area of intervention and within the list at Attachment 1 Directive 92/43/CEE are:

• dry heaths – (4030) moorland;
• common or sub-Atlantic oak or central European hornbeam woods (9160);
• old acidophilus oakwood of sandy plains with Quercus robor (9190);

and comprise natural habitats of EU interest.

The mitigation actions were established as:

• actions for the re-establishment of moorland (approximately 180 hectares);
• actions for the re-establishment of forest and grasslands (approximately 600 hectares);
• actions for the recovery and development of ecological functionality.

The forestry redevelopment actions, in addition to planning for an area greater than that removed, positively impacts upon the quality of forested areas, eliminating large quantities of areas covered by non-native species.

Service quality provided to passengers

Passengers with Reduced Mobility (PRM)

From July 2008 SEA implemented all aspects of Regulation (EC) 1107/06 and the relative ENAC circular which allocated to the airport management companies the responsibility for Passengers with Reduced Mobility (PRM) and the duty to provide assistance to such passengers. From this point, the service was no longer provided under a competitive system, but rather as a centralized service remunerated under a tariff applied to all departing passengers.

The 2018 performances reported in the Service Charter follow.

Indicators of assistance service efficiency

Personal safety indicators

Airport information indicators

Passenger communications indicators

Comfort indicators at airport

Relationship and conduct indicators

Certification of the assistance service

SEA’s reduced mobility passenger airport assistance service is certified (TÜV IT 005 MS).

The service is certified through a Technical Regulatory Framework (Disciplinare Tecnico) established in line with standard UNI CEI EN 45011, and validated by a special Technical Committee, composed of the main associations for the protection of persons with disabilities (LEDHA and FAND) and the Malpensa and Linate Users Committee, representing the airlines and airport operators of Milanese airports. The Technical Regulatory Framework establishes service requirements and the mandatory provisions documented in applicable legislation.

In order to improve the usability of the Linate and Malpensa airports, SEA acquired the D-4001:2008 certification in 2010 from the Dasa-Rägister certification body, which defines the requirements which a site must have to allow use by persons with motor difficulties in compliance with equal opportunities rules (Certificate IA-0510-01).

Both initiatives seek to provide objectivity and transparency on the quality of services provided and to establish a long-term collaboration between the parties involved in these delicate assistance processes.

All services for passengers with reduced mobility are provided free of charge by the Sala Amica and include complete assistance to passengers with temporary or permanent reduced mobility issues. This service must be requested at least 48 hours in advance to the airline with which the flight has been booked.

Passengers with reduced mobility may find facilitated access at all airport services: car spaces close to the entry points, elevators with visual and sound devices and appropriate ramps; for blind or reduced site passengers keypads with Braille have been installed both to telephones and at a number of elevators and preferential pathways with the LOGES system have been created (yellow rubber stripes with codes to indicate direction, obstacles and dangers).

All the information relating to certifications and services dedicated to persons with reduced mobility are available on our websites www.milanolinate-airport.com and www.milanomalpensa-airport.com, in the "Special Assistance" section.

Airport Passenger Contingency Plan

The Malpensa and Linate SEA Contingency Plan has been active since 2011, in order to respond to needs at an airport in situations of operational disruption that generate delays or cancellations of flights, through assistance to passengers staying at the airport for prolonged periods, with targeted interventions, such as temporary accommodation and catering provisions, etc.

In 2018, the organizational structure demonstrated the capability to intervene in a regulatory emergency situation, when amendments to the Schengen Code regarding border controls were introduced in April, applying a new protocol of security checks to Schengen Area country citizens. The intensification of the document control process demanded the activation of Contingency Plan operatives, on days of greater traffic, in order to manage queues of passengers waiting at police checks, both on arrival and departure, and to facilitate their access to information.

The higher than expected increase in traffic (especially in the summer season), also generated operational necessities requiring the intervention of Contingency Plan operatives in order to manage the influx of passengers to security channels at Terminal 1, addressing departing passengers separated from their carers.

Furthermore, during the events held in June (Linate Night Run) and in September (Armani Boarding Event), Contingency Plan volunteers carried out an indispensable welcoming service to ensure an orderly influx into Linate airport of all the airport population and all external guests.

Since 2015, SEA employees have been actively involved in the Airport Helper community, making themselves available to passengers to provide information when they are present at the Milanese airport terminals whether for professional or non-professional reasons. Indeed, both Contingency Plan and Airport Helper assistants are called, under the same objective, to assist airport passengers in critical situations by providing first-response information on the operational status of the airport, and, if necessary, distributing food and/or folding beds with blankets and pillows for a few hours stay at the airport.

In agreement with the Human Resources and Organisation Department, the possibility is being evaluated of placing all Contingency and Airport Helper staff on rotation alongside shift worker positions in order to acquire greater knowledge in terms of "contingency in the field" operations.  

Organizational management

Our people

SEA Group and external staff by gender at December 31 (No.)

SEA Group employees by contract type, gender and location at December 31 (No.)

SEA Group employees by employment category and gender at December 31 (No.)

Contract type data indicates a marginal share of temporary contract workers, representing 0.2% of total workers at 31/12/2018, with part-time workers representing approximately 9%. Contractors also represented a marginal share at 31/12/2018, equal to at least 2% of the Group’s total personnel. Malpensa is the most populated airport where 59% of the population works.

SEA Group outgoing employees by location, gender and age grouping (No.)

Regarding contract terminations, 55% involved administrative staff and 49% was the result of the mobility plan and incentivized redundancy. The outgoing population was 87% male, 60% of whom older than 50 years. Over 57% of the outgoing population was from Linate airport.

SEA Group incoming employees by location, gender and age grouping (No.)

The 36 hires, 50% administrative staff and 83% male, mainly concerned qualified new hires (89%), of which 31% are temporary contracts. 61% of new hires are concentrated in the age grouping between 30 and 50 years. 69% of hires were recruited for Linate airport.

SEA Group employees by professional level, gender and age grouping at December 31 (No.)

A percentage of just under 52% of the population is aged between 30 and 50 years, predominantly composed of white-collar and blue-collar workers; management is aged over 50 years. The airport with the oldest population on average is Linate.

Industrial Relations

The trade unionization rate in the group is in line with the previous year.

SEA Group Trade Union membership

Principal agreements in 2018 with the Trade Union Organizations

In January 2018, within the scope of the direction taken under the Draft Framework Agreement signed with the Trade Unions on July 22, 2016 regarding restructuring initiatives to support SEA’s Business Plan, an Agreement was signed which establishes a leaving incentive for a maximum of 235 employees, who, by August 2023, will have acquired pensionable status (early retirement or old age pension).

In May, voting was held for the re-election of the Unified Trade Union Representation (RSU), with the election of a new RSU with a three-year mandate (2018-2021).   

In the second half of 2018, Trade Union discussions concerned more specific departmental issues. 

In 2018 no specific trade union agreements concerning workplace health and safety were signed.

In relation to the minimum notice period for operational amendments, the time necessary for the adoption of such may significantly vary, according to the issue for which the amendment is necessary and the availability of the Trade Union Organizations – according to that established by the regulation in force at the time – or where no regulation is in force (and therefore a trade union agreement or where sufficient a communication campaign is applied).

In the first case, the average quantifiable notice time is one month and in the second case two weeks. In relation to the change of shifts, company practices (in line with the Confindustria interpretation of Article 3 point three, first paragraph of the Inter-confederal Agreement of April 18, 1996 between Confindustria, Intersind, Asap and Cgil, Cisl, Uil and Cisnal and Cisal and Confail), SEA provides 15 days of notice between communication to the Trade Unions and implementation.

The amendments for which (e.g. collective dismissals, lay-off schemes) the law establishes specific procedures were excluded from the cases already reported and therefore the number of days of the duration of the procedure and the frequency of the various stages scheduled.

Management of environmental resources

Raw materials

As SEA is a supplier of services, the principal raw materials consumed, in addition to electricity consumption (including the gasoline and petrol utilized for operations at the airport), are the liquids for the de-icing of aircraft during the winter season amid particular weather conditions.

Malpensa – Raw material consumption

Linate - Raw material consumption