Travel safety and personal security indicators
| Indicator | Measurement unit | Malpensa T1 | Malpensa T2 | Linate | |
|---|---|---|---|---|---|
| Overall perception of the passenger and hand luggage security service | % of satisfied passengers | 2018 Target | 94.0% | 94.0% | 95.0% |
| 2018 Result | 98.6% | 98.1% | 96.1% | ||
| Overall perception of the personal and belongings safety level at the airport | % of satisfied passengers | 2018 Target | 94.0% | 94.0% | 95.0% |
| 2018 Result | 99.3% | 98.6% | 97.9% | ||
| Airports in numbers | T1 | T2 | Linate | ||
| Internal security service | 24 h | 24 h | 24 h | ||
Source: SEA, Doxa
The perception expressed by passengers concerning their personal safety level and the hand baggage control service is overall very strong both at Malpensa and Linate. At this latter airport, in addition to the availability of a “fast track” lane dedicated to VIP customers and “facilitators” (personnel who provide passenger support at the security lanes), a dedicated lane is available for passengers on the Milan-Rome route.
Constant attention is focused on reducing line waiting times, without sacrificing the accuracy of controls. Monitoring is constant, in order to identify and choose any corrective actions.